Frequently Asked Questions

How do I purchase your services?

Where relevant our service pages from this website include a button to purchase either individual sessions, packages or classes. You just need to follow the process as it naturally unfolds. When you purchase our services, you are securely redirected to our integrated transaction platform called Acuity Scheduling. Once your purchase is complete we automatically email you a receipt and confirmation of your booking. Please note that we can issue an invoice upon your demand should you need a justification for your health insurance. Further detail about this process is outlined in our Terms of service.

How do I setup/update/cancel my account?

Within the receipt of your purchase and the confirmation of your booking you have the option to create an account. Creating an account allows you to easily manage your bookings and update your contact details. Also, you can check how many sessions or classes you have already attended and how many are left to attend within your package.

Login details are created as you setup your account. They remain personal and confidential to you only. Once in your account, you just need to follow the process for updating or cancelling your account as it unfolds.

How do I book, reschedule or cancel my appointment?

Once you have purchased our services, you are automatically instructed to book your next session or class. To reschedule or cancel a session or class, you can either click on the link at the bottom of the confirmation email of your initial booking or log into your account and proceed with the changes. Further detail about the booking, rescheduling and cancelling rules is outlined in our Terms of service.

What forms of payment do you accept?

Payment is made online when you purchase our services. We accept all major debit and credit cards. No other form of payment is accepted. Your card payment is securely processed by our integrated transaction platform called Stripe. For further detail about how we process your payment, please visit our Privacy Policy and Terms of service.

Can I buy a Gift Card?

Yes, you can. A Gift eCard is automatically generated for any services you purchase with us, being an individual session, a package or a class. The only obligation is to make the purchase under the recipient name while using your personal email address and processing your own payment card. This way you will receive both the payment receipt and the Gift eCard in your mail box. Then you can print out/forward the Gift eCard to the receipient in your own time.